Your order may include a pre-order item. If you have a tracking number, it may be waiting for carrier pickup.

Orders over $59 qualify for free shipping.

Yes, if your order has not been shipped. Please email us at support@phoenix-arts.com with your order number and correct address.
Once shipped, we’re unable to make changes. Please contact FedEx for assistance.

Currently, we only ship within the U.S. We appreciate your support and hope to expand our service in the future.

To prevent the oil paint sticks from drying out during shipping, a thin protective outer seal/skin is formed on the tip. Simply peel, cut, or gently rub off the tip's outer coating on a piece of scrap paper before your first use to reveal the smooth, creamy paint underneath!

Printed instructions are included inside every product box. For visual step-by-step assembly guides and quick tutorial tips, check out our YouTube Instruction Playlist or visit our online Video Guide Page.

Yes! Many of our easel sets, field pochade boxes, and travel palettes are specifically designed for outdoor/plein air artists. Look for the "Portable" or "Outdoor Ready" tags on our product pages for details.

Every PHOENIX art set is thoughtfully curated with everything you need to start creating immediately. The exact contents (such as paints, brushes, canvases, or palettes) vary by set—please check the "What’s in the Box" section on each product description page for full details.

Brush selection depends on the level of detail and canvas area:

• Large Brushes (#8 and above / Wash Brushes): Best for broad coverage, backgrounds, and large washes.
• Medium Brushes (#4 - #6): Ideal for general shaping, filling areas, and everyday painting techniques.
• Small Brushes (#0 - #3 / Fine Detailers): Essential for delicate lines, fine details, and intricate accents.

PHOENIX provides a wide variety of artist-grade and student-grade paints, including Acrylics, Traditional Oils, Water-Soluble Oils, Watercolors, and Water-Soluble Oil Paint Sticks, designed to cater to diverse artistic styles and techniques.

Each medium provides a distinct creative experience:

• Acrylics: Quick-drying, highly versatile, water-based, and perfect for vibrant, multi-surface projects.
• Traditional Oils: Slow-drying, rich in depth, and ideal for classic blending, glazing, and heavy texture layering.
• Water-Soluble Oils / Oil Sticks: Delivers the buttery richness of oil paint with easy water cleanup—no harsh chemical solvents (turpentine) required!
• Watercolors: Transparent, fluid, and ideal for delicate washes, quick sketches, and layered transparency.

Absolutely. All PHOENIX paints conform to strict international safety standards (including ASTM D-4236 and EN71), making them 100% non-toxic and safe for artists, students, and beginners alike.

Yes! Our paints feature smooth blendability and brilliant color stability. You can easily mix custom colors within the same medium line. (Note: Always pair water-based paints with water-based mediums, and oil-based paints with oil mediums).

Yes, PHOENIX professional lines use finely ground, high-concentration pigments that offer vibrant saturation, excellent coverage, and superior lightfastness (resistance to fading over time under museum display conditions).

Our canvases are crafted from premium 100% natural cotton, high-grade linen, or durable synthetic blends, stretched over kiln-dried pine wood stretcher bars to ensure structural stability and prevent warping.

Yes! All PHOENIX pre-stretched canvases come pre-primed with multiple coats of acid-free acrylic gesso. You can paint on them right out of the box with acrylics, oils, or tempera without any extra preparation.

Yes! All PHOENIX pre-stretched canvases come pre-primed with multiple coats of acid-free acrylic gesso. You can paint on them right out of the box with acrylics, oils, or tempera without any extra preparation.

We offer structured product tiers to match every artist level:

• Professional Grade: Heavyweight fabric with tight weave and rich texture for gallery exhibitions and master artists.
• Artist / Studio Grade: Premium quality for serious hobbyists, art students, and daily studio practice.
• Value / Multi-Packs: Cost-effective bulk canvas packs perfect for classrooms, workshops, and high-volume practice.

Yes! They come in standard US/international art dimensions (e.g., 8x10", 11x14", 16x20", 24x36") that fit seamlessly into most standard open-back frames, floater frames, and display clips.

Key advantages of PHOENIX canvas construction:

• Pre-Stretched & Ready-to-Use: Triple gesso-primed so you can focus entirely on creating without setup hassle.
• Anti-Warping Frame: Built with sturdy, kiln-dried wooden stretcher bars for long-term flat display.
• Versatile Surface: Smooth, balanced grain suited for heavy impasto strokes, detailed portraits, or mixed media.
• Standard Sizing: Designed for effortless off-the-shelf framing.