Phoenix's goal is to offer you the best shipping options, no matter where you live in the US. We deliver to hundreds of customers worldwide every day, and we strive to provide you with the best services of the highest level.
A. Delivery Timeframe: Standard shipping 3‑7 business days
B. Shipping methods: Amazon FBA delivery
C. Free shipping is available on orders of $59 or more. Orders under $59 will incur an $8.99 shipping fee.
Shipping Protection Service
Shipments eligible for Shipping Protection are covered against loss, damage and mis-delivery during transit.
Loss Coverage
Domestic Packages:
If your packages are not marked as "delivered" by the courier within 30 days from the date of shipment, we will consider them lost. For such losses, the claims must be reported within 90 days after the shipment date.
International Packages:
If your packages are not marked as "delivered" by the courier within 60 days from the date of shipment, we will consider them lost. For such losses, the claims must be reported within 90 days after the shipment date.
Packages Marked as "Delivered":
If your packages are marked as "delivered" by the courier but you do not receive them, we will consider them lost, provided you submit sufficient supporting documents, like Police Report, Carrier Letter, Security camera recording.
For the cases mentioned above, we will compensate you with either a replacement or a refund, which will not exceed the original purchase value of the items. For such loss, claims must be reported within 7 days from the time the courier's tracking record is updated to "delivered."
Damage Coverage
If your packages are damaged, we will compensate you by offering either a replacement or a refund. The compensation amount will not exceed the original purchase value of the items. If the package is delivered with damage, it must be reported within 7 days from the time the courier's information is updated to "delivered."
Mis-delivery by Courier
If the tracking status of your parcel is shown “delivered”, however, you have proof that the parcel is delivered to a wrong address instead of the address on your purchase order. Please contact the carrier to correct the address, if any cost arises from the re-delivery, we will cover such cost. If the parcel cannot be located, we will proceed it as a lost claim. The claims in such case must be reported within 7 days from the time the courier's tracking record is updated to "delivered."
Delay in Delivery
Delay in delivery shall be said to occur when the covered package has not been delivered to the destination within the agreed time. You will be compensated with a predetermined amount.
Maximum indemnity of above (1) through (4): up to the purchase price paid for the Covered Product. Delay in Delivery limits to one-time payment, maximum USD10 or equivalent.
*Exclusions:
In no case shall this protection cover loss damage or expense caused by:
War, civil war, revolution, rebellion, insurrection, or civil strife arising therefrom, or any hostile act by or against a belligerent power.
Capture, seizure, arrest, restraint or detainment (piracy excepted) and the consequences thereof or any attempt thereat.
Derelict mines, torpedoes, bombs or other derelict weapons of war;
Strikers, locked-out, workmen or persons taking part in labour disturbances, riots or civil commotions resulting from strikes, lock-outs, labour disturbances, riots or civil commotions.
Caused by any terrorist or any person acting from a political motive.
Inputting incorrect and insufficient address when checkout.
Un-shipped parcels: Tracking statuses like “pre-shipment,” “label created,” or “shipment information received”.
Goods detained or confiscated by relevant law enforcement or government authorities.
Refused by recipient or returned to sender for other reasons: unless due to damage (provide damage photos as proof).
Product issues happened before shipment: (e.g., rust, oxidation without visible water stains, or inherent product defects).
Incorrect items: wrong items, wrong color, wrong style or wrong size.
