Cancellations
Orders may be cancelled prior to production or shipment. A full refund will be issued upon successful cancellation. Once an order has been shipped, cancellation is no longer available.
Returns
Returns are accepted within 14 calendar days of delivery.
To qualify for a return:
- Items must be unused and in original condition
- Original product packaging must be intact
- A receipt or proof of purchase is required
Please contact our customer service to obtain the correct return shipping address before sending back your item.
Important Notes:
‑ Custom‑made or personalized items are excluded from the 14‑day return‑refund eligibility.
‑ Customer‑initiated returns: return shipping cost is the customer’s responsibility, determined by your chosen courier.
‑ If items arrive damaged, defective or incorrect due to our error: we will cover the return shipping cost.
‑ No restocking fees apply for eligible product returns.
Refunds
After we receive and inspect your returned item, you will get an email confirming receipt. We will notify you whether your refund request is approved or denied.
If approved, your refund will be processed and credited back to your original payment method (credit card or other payment source). Refund posting times are subject to payment‑provider processing timelines.
Late or Missing Refunds
If you have not received your refund:
- Double‑check your bank account.
- Reach out to your credit card issuer; refunds may require processing time to post.
- Contact your bank, as additional processing delays may occur.
If you complete the above steps and still cannot locate your refund, email us at support@phoenix‑arts.com.
For return address and support inquiries, please contact Customer Service: support@phoenix‑arts.com
